Who are you? My name is Mackenzie Morgan. I’m a web developer, web designer, calligrapher, and textile artist. I just generally like to make things, you know? You can check the mainMultithread Studios website to see what I do on a contract or commission basis.
Where are you? Suburban Maryland
Where do products ship from? Depending on what it is, the US or UK. I couldn’t find a printer for greeting cards in the US, so those come from the UK.
How long will shipping take? For cards, figure up to 3 weeks. If US Customs decide to hold things up, it could be longer, though. Otherwise, you can choose a shipping speed at checkout. Printing can take up to a week, but it’s usually done within 3 days. Then add on the shipping time to that. (So if shipping says “3-5 days” and everything goes quickly on printing and shipping, you’ll get in 5 days. If there’s a slowdown anywhere along the line, it could take up to 12 days.)
How do you handle defects? Defective products can be returned to the printer within 4 weeks of receiving the shipment.
What if I bought the wrong size? Incorrectly sized apparel can be exchanged within 4 weeks for a restocking fee of $3. Please email me before doing so, and ensure you check the size chart to avoid this hassle!